Are you working as hard as you think you are?
Rate your work ethic. On scale of 1-10, rate your work ethic. Seriously, choose a number.
What number did you give yourself? Typically, people answer comfortably in the 6-8 range. Let’s put that into perspective. If you were taking a test: 8 out of 10 would be a B, 7 out of 10 a C, and everything below that… well, you get the idea.
This is a great exercise to do with your team. Open yourself and your team up and be vulnerable. Remember, in our businesses we only get what we tolerate. Your team’s work ethic drives what you all can accomplish as a unit. We encourage you to be honest with yourself; where is your work ethic right now?
What is Your Why?
If your answer isn’t as high as you would like it to be here’s my question for you, what is your why? Is your why, the reason you do what you do, big enough? When your why truly is big enough, the how’s will take care of itself!
We know that in order to execute on every patient experience we have to be 100% present with 100% effort. This needs to transcend from you, the leader of your business, down to your techs.
I have asked techs that worked for me in the past, “If you had a car and it only started 7 out of 10 times, but you never knew exactly when it would or wouldn’t start, would you keep that car?”
Take a look in the mirror. How’s your work ethic?
Dr. Nathan Unruh, CXO SIDECAR