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Instilling the concept of “Playing Hurt vs. Playing Injured” in your company culture is crucial in your ability to lead your team effectively.

How many times have you told yourself or your employees to “Rub some dirt on it!” or “Shake it off!” in the last few months?

What I hope to illustrate in today’s blog is defining the concept of “Playing Hurt vs. Playing Injured” and how you can incorporate this lesson into your company culture.

Playing Hurt

Being hurt is challenging. When you’re feeling under the weather it’s easy to head back to bed and chalk the day up as a loss. However, as the leader of your business you must come to a quick realization. Ultimately, you set the tone for your company and are directly in charge of your company’s culture.

If you have a stuffy nose or don’t feel quite right, you can still go to work. You can go to work and you can perform to the standards you’ve set for yourself and your employees. A majority of the time it comes down to your mindset. You don’t have a choice, you have a responsibility to the people you serve. This is the mindset you need to instill in your company culture.

Playing Injured

Playing Injured is a different story. If you or your employee is in rough shape and has no capability of performing the required work duties; then it’s probably not safe to come in to work. The reality of this situation is that it is rare! Encouraging a healthy lifestyle to your team will help combat the likelihood of this occurring. If an employee is constantly “injured” you may need to step in as a leader and help resolve other situations in that employee’s life.

Teaching Your Team to Play Hurt

If you’re under these people, you’re probably injured!

The Small Business Reality

99.7% of all businesses in the United States are small businesses. Your business falls into this category. A small business is going to struggle to grow if it is consistently missing 25-50% of their workforce. Understand the magnitude of missing one employee when you consistently operate with a team of less than five people.

Set the edges with your employees and lay the guidelines for what you tolerate. You can play hurt; you can’t play injured. At the end of the day it’s not about you; it’s about the team coming together to work towards your business’s vision.

When an employee is out of the office for whatever reason. Have Plan B ready to go. If that doesn’t work try Plan C. Whatever your plan may be, just get the job done. If you need to have PRN staff, a bullpen of candidates available at a moment’s notice: your spouse, kids, uncle, neighbor… Establish a pool of individuals that know what to do and can operate in your business in a bind.

 

Dr. Nathan Unruh Dr. Nathan Unruh, CXO, SIDECAR

In your business, you can choose to be a spectator or a player. Which one are you?

I talk with a lot of doctors and business people who have elaborate plans for their future. They tell me about their great ideas and the things that they want to do. Most of the time, these plans remain just that, plans! At SIDECAR we refer to this stage as “getting ready to get ready”.

The common theme when I talk with these types of people is that they always have something to say about those in their field that are out doing things. They remind me of spectators watching an event take place. These people are riddled with opinions including things like: “Why didn’t he do this?” or “Why didn’t she see that?” They tend to think that they understand the game quite well from there vantage point.

Spectators Everywhere

I tend to find that there are a lot more spectators than there are players on the field these days. The reality of the situation is this: the players, people partaking in the event, are the ones making the difference. These people are training to win and are willing to take a position in front of the spectators, put on their best performance, take any criticism they receive, and build on it.

There are always going to be spectators. Not all spectators are bad, they are a necessity for the game to take place. However, if you find yourself thinking like a player but acting like a spectator, that’s when problems arise.

Spectators vs Players

There’s always going to be more spectators.

Which one are you?

Are you a player or are you a spectator? Are you willing to put your best foot forward and take action even though you may not have all the details worked out? Players are constantly training and improving so when it comes time to hit the field they are ready. Players understand that regardless of how well trained they are, during the performance unforeseeable things can take place and require adaptation. The more the player trains the better he or she will be at handling the unforeseeable circumstances.

The spectator has a pretty cushy job. He gets to sit in a spot way up high where he can see it all, snack on some popcorn, and proclaim his opinion to all those around him.

If you desire to be a player, lose the mindset and work ethic of a spectator.

A coach once told me, “Players make plays, players win games.”

Dr. Nathan UnruhDr. Nathan Unruh, CXO SIDECAR

 

Learn how to prevent and combat burnout in your life.

Burn out is becoming a well-chronicled psychological issue for many in the business world. If you feel you may be experiencing serious chronic burnout, we encourage you to seek professional care. However, if you experience the more common occasional feelings of burnout, let’s examine this together a little more closely.

What is Burnout?

The scientific definition of burnout is “the reduction of a fuel or substance to nothing through use or combustion.” A fire burns out when it has completely run out of fuel. We as humans are no different. From a biological standpoint, our bodies will burnout if not given ample fuel to power us through the day.

In our working lives, it’s important that we combat burnout by consuming the proper fuel. As doctors, we are given the sacred trust of caring for patients. While possessing this sacred trust is an awesome responsibility, if not handled correctly it can quickly become a negative drain. To meet the needs of others we must make sure we take care of our needs first. A battery cannot give off that which it does not have!

How to Combat Burnout 

There are several steps you can take to combat burnout. First, increase your fuel intake. The SIDECAR Rejuvenation System exists to serve this very purpose. It’s important to schedule trips and vacations before you feel you need one. We’ve found that if you’re in the office thinking you need a vacation, it’s too late! Secondly, decrease the negativity. Any negative sources of energy in your life will contribute to the feeling of burnout. The surroundings and energy you expose yourself to outside of work need to be positive. Taking in negative energy is the same as eating empty calories, you won’t end up satisfying your hunger and over the long run it’s going to have severe detrimental effects on your health.

If you are taking in the proper amount of good, healthy fuel it’s going to be impossible for you to experience burnout.

Dr. Nathan UnruhDr. Nathan Unruh, CXO SIDECAR  

hustle

You can recapture the joy in your business and life by learning the difference between “working” and “hustling”. 

I love basketball. I started playing when I was a child and continued through college. The game has always been a passion of mine. Even though my playing days are over I still hold a tremendous appreciation for the nuances of the game. Extraordinary games of basketball always showcase great coaching, teamwork, and talent. To this day, it’s hard for me to turn away from a collegiate matchup between two historic powerhouses.

One of the things you’ll notice about the big-time games is the amount of hustle that each team displays. Whether it’s sprinting down the court or diving on the floor for loose balls, the amount of hustle displayed is unbelievable. Watching an entire team execute on their goals with high levels of hustle is a beautiful thing.

The Meaning of Hustle

“Hustle” has been a buzzword in the entrepreneurial business world for a while now. What exactly does it mean? What is “hustle”? How does it differ from “work”? The basketball players are all “working” to achieve a common goal, but are they all “hustling”, too?

In basketball, the word “hustle” is most commonly used to describe a play of extraordinary effort. If a player goes the extra mile they are commended for great “hustle”. However, ask any great player about “hustle” and they rarely even acknowledge it. Usually, the response will be along the lines of “I’m just doing my job”. You see, the player doesn’t view the extra effort as extraordinary at all. To the outside world, it appears as an obvious case of exceptional effort; something that can be pointed to and labeled as “hustle”. To the player, it’s merely a by-product of the love of the game.

The Difference Between Work and Hustle

At some point in our lives, all of us have had to “work”. It may have been doing chores as a child, or studying for a class you weren’t particularly interested in during your schooling. You might have not developed and possessed your vision, yet. If you did, the acts of work you were performing may not have been aligned with your vision. Ultimately, your vision dictates the difference between working and hustling. You know when you’re “working”. Whatever it is you are doing isn’t aligned with your vision and odds are it’s taxing you! When you’re “working” you are busy with tasks, but never actually getting anything done. When you’re “hustling” you are executing and able to accomplish things that matter and contribute to your success. You are energized and every time you execute on something it gives you a boost to continue to pursue your vision.

So, are you “working” or are you “hustling”? If all your effort and time is devoted to an ultimate goal and aligned with your vision, then you’re “hustling”. If people are starting to take notice of your extraordinary effort and results, you’re “hustling”. If you’re not focused and are simply completing task after task, you’re “working”.

“Things may come to those who wait, but only the things left by those who hustle.” 

– Abraham Lincoln 

Understand the nuances of this concept. The basketball player doesn’t have to think about giving extra effort before he or she jumps into the stands for the ball. In their mind, anyone in that same position would do the exact same thing. You can’t continue to waste your time “working” and just start calling it “hustling”. Everything you do day in and day out has to be aligned with your vision. You’re wasting your life if you don’t.

Stop working. Start hustling.

Dr. Nathan UnruhDr. Nathan Unruh, CXO SIDECAR

Dominate

Dominate vs. Compete… What’s the difference? Similar words; but, understanding the details will help you take steps towards accomplishing your goals espanolfarmacia.net

Dominate

To dominate you must have a commanding influence and exercise control. In order to dominate, you or your service must be the most important or conspicuous. To dominate means to be in a commanding position. Domination requires mastery, and it requires that you and your business offer more. To dominate means that you are in a league all by yourself. Your only competition is you!

Compete

To compete you must strive to gain or win something by defeating or establishing superiority over others who are trying to do the same. To compete means that you participate, try to keep up with, keep pace with, be in the same league, come near to or come close, and/or compare yourself with the other competitors.

The difference

To compete means spending time looking over your shoulder at your competition. To compete means doing the same things that everyone else is doing and just trying to get a little ahead of the next guy. To dominate means to press forward looking straight ahead giving it all you’ve got. To dominate means to race against yourself and consistently push past your “limits”.

When you begin to dominate people will ask how you operate at the level you do. Trust us, it’s a fun question to answer!

Dominate, and abundance is yours!  

Dr. Nathan UnruhDr. Nathan Unruh, CXO SIDECAR

MOUNTAIN VIEW CHIROPRACTIC LogoTwo years ago I decided I needed to create my new practice. I wanted to create a new practice that was fun, systems based, stress free, sustainable in all markets, and patient oriented. One of the biggest weakness that I had in my prior practice was not having systems in place, and the biggest system that was not in place was our billing department. Our patients were voting with their feet and leaving because of billing issues. They were not telling us. Patients just didn’t show up anymore.

Like many chiropractors, our “Billing Lady” was a former C.A. that I trained to do our billing and post payments. She was in charge of our revenue cycle in the office. After all, what did I know about billing, coding, ICD 10, or E.H.R? Like most offices, when collections were up, I thought she was doing great! When collections were down, I would come to her and ask what was wrong. I would inevitably get a blank look back at me; as she was not equipped to answer that question!

Since hiring SIDECAR, that has all changed. From past experience with outside billing, I was not excited about the prospect of hiring an outside billing company. Prior companies would take a percentage of collections, so the harder I worked, the more I had to pay. It also seemed that they liked to work on the bigger accounts, collect the low hanging fruit and not be very detail oriented. SIDECAR is different, as they have a flat fee that is roughly the cost of a monthly employee, which allows me to have a budget in place.

SIDECAR’s team is very professional. All of their employees are certified, well-trained, true billing professionals. I can now say that I have a full-time billing team that never comes to me and asks for a day off, never needs maternity leave and I don’t have to manage.

There are so many intangibles about SIDECAR. Their I.T. component interfaces with my software vendor on my behalf. If something is not working with computers or my software I simply call them, they log in, trouble shoot the problem and fix the issue. Software problem? Hardware problem? With SIDECAR’s IT Team in play, I say “NO Problem.” SIDECAR has a full tool box that helps to train my team and to systematize my entire practice. Not only with billing but things such as how to schedule, phone etiquette, in office patient flow, and how to make me the best version of myself to be able to communicate to patients.

The best thing I can say about SIDECAR is that I don’t ever think of them. With their help and their systems in place, I can truly say I have not only a dream employee but my dream practice. I show up for 25 clinical hours per week and perform my sole purpose of adjusting people and “Saving Lives.” I leave every night from my practice knowing that my documentation is complete, the insurance is billed and my practice is working based on interlocking systems that SIDECAR has helped me develop. My practice is so stress free that I can’t imagine ever practicing without SIDECAR.

Josh Biberdorf, DC
Rapid City, SD

Learn more about Dr. Biberdorf and Mt. View Chiropractic

Have you ever felt like there just wasn’t enough time in the day to accomplish everything you set out to do?

Everyone has the same amount of time. Barring any event that reduces or ends the amount of life someone experiences, time is constant.

Let’s do the math:

  • 24 hours per day
  • 168 hours per week
  • 8,760 hours per year

As long as you and I are both alive, we’ve got the same amount of time.

The Truth

According to the Bureau of Labor Statistics, the average person spends three hours per day watching T.V. Three hours per day equates to 21 hours per week. This ultimately adds up to 1,095 hours per year!

12.5% of an entire year spent watching T.V.

You may be thinking, “That’s not me, I don’t watch that much T.V.!”

What about time spent on your cell phone? Social Media, Messaging, Internet usage… Most reports done show that the average person spends around four hours per day on their phone!

The point that I’m trying to make here is this: You have plenty of time to accomplish what you truly want to accomplish.

Television

The average person spends 12.5% of each year watching television.

Subtraction

If you are feeling pressed for time and constantly find yourself “running out”; re-examine exactly where you are allocating your time. The key to improving your efficiency and ultimately growing is through subtraction. Success is never about adding; it’s always about subtracting! Subtract anything that is not aligning you closer to your vision. Eliminate the wasteful screen time spent on TV or your cell phone.

You might be thinking, “I don’t waste time!” My response? Business does not equal productivity.

If you feel you are being efficient with your time but still don’t have enough, examine the tasks you are performing.  

A great principle that we teach at SIDECAR is the one-minute principle. This principle helps to identify exactly how much time you may be wasting in your day. Taking inventory of your time will help to expose growth areas.

Here’s some perspective: every great idea, product, event, or thing that has ever occurred on this Earth stemmed from a person who had the same amount of time that you do!

You have plenty of time. Start making the most of it.

Let’s Ride!

Dr. Nathan UnruhDr. Nathan Unruh, CXO SIDECAR

To find out more about the one-minute principle and how to apply it to your business give us a call at 1-877-727-2705.

You never know which action you take is going to result in your breakthrough. Intentional effort in everything you do will result in reaching higher levels of success.

If you’ve ever been to a swimming pool you may have seen a lifeguard or pool employee checking the chemical balance of the water. The process used to analyze the water is a method known as titration.

The basics of the titration process are as follows. The person checking the pool uses drops of different test chemicals to assess the chemical levels of the water. By adding the test chemicals one drop at a time, the employee can determine the exact chemical level of the water based on the number of drops it takes to change the color of the water. Once the water changes color, the person stops adding drops and is able to calculate the answer.

What Can Titration Teach Us?

What may surprise you about titration is the lesson it can teach us regarding our business and life in general. With titration, the person performing the test does not know exactly which drop is going to trigger the result. It may be the first, 10th, or 50th drop before the answer is revealed.

Now, if you were to have a group of school children watch someone perform this experiment and ask them which drop caused the change in the water color, the majority would say the last drop! By thinking critically about this scenario, we understand that without any of the drops before it, the result would not be achieved. Therefore, each drop is just as important as the next!

Titration effect

Every single drop matters

Drip by Drip

You never know which action you take is going to lead to the results you are pursuing. What we do know is that little by little, over time, the actions you take will amount to a result. If you stop taking action because you’re not seeing results or you think you’re never going to reach your goals; you could be one action away from your breakthrough.

This example can apply to the health of our patients as well. Who knows if the patient’s health crisis was triggered by the first cigarette or the hundredth? The first greasy meal or the last one?

To see results and achieve success you’ve got to take constant, intentional action. Every drip matters. Consistency is key and the more drips you can make the sooner you can start to see results.

Drip by drip, action by action.

Let’s Ride!

Dr. Douglas Sea, SIDECAR

One of the truly great coaches of all time, Vince Lombardi, is well-known for leading the Green Bay Packers to multiple Super Bowl Championships. To this day, the winning team of the Super Bowl receives the prized Lombardi Trophy. One of the many things Lombardi is known for includes the speech he would give at the first practice of every season. He would start his speech by holding up a football and stating, “Gentlemen, this is a football” before going on to discuss the fundamentals of the game.

In studying history, what I truly find remarkable is the consistent theme of leadership that holds true regardless of the era or generation. There are certain characteristics of leaders that transcend time. Vince Lombardi was a student of fundamentals. At SIDECAR, you will hear us preach the importance of fundamentals in your business. Fundamentals serve as the foundation: the stronger and deeper your foundation, the larger your business can grow and scale.

One fundamental that Lombardi instilled in his teams is what is referred to today as “Lombardi Time”. Under Lombardi’s instruction, if a practice was scheduled to begin at 9:00, you were expected to be on the field, dressed and ready five minutes prior. Essentially, you were ready to be ready for that day’s practice.

The concept of “Lombardi Time” can be used in your office as well. If you are scheduled to begin your shift at 9:00 A.M. you should be in the office five minutes prior ready to take on the day. Now, most techs begin the day with administrative or paper-time responsibilities. Lombardi Time doesn’t mean you start those duties five minutes early. What it does mean is that you make sure you are fully ready to embrace those duties before 9:00 A.M.

If you or a team member regularly struggles with getting ready for the day, or if getting to work on time proves to be a challenge, try installing Lombardi Time in your business.

Dr. SeaDr. Douglas Sea

We’ve all heard the phrase, “every second counts.” This statement is true. We all know how valuable our time is. On the contrary, we also know that one bad day doesn’t make a bad week, one bad week doesn’t make a bad month, one bad month doesn’t make a bad year, and one bad year doesn’t make a bad career. The same holds true for a good day, week, month, or year!

I love looking at numbers. Remember, that which can’t be measured can’t be managed! So how can we quantify a month? A month is approximately 8.4% of one year. 8.4% is a funny number, depending on how you look at it can make it appear like a large or small portion of time. I’m not sure whether it’s a small or large number, but one thing I do know is that 8.4% is significant. When that 8.4% is gone, it’s gone!

So, how did the last 8.4% of your year go?

If it went well, great! That’s 8.4% of your year marked up as a success! Did it not go so well? That’s alright! You’re out that 8.4%, but there’s still plenty of opportunity to make up ground!

Statisticians have determined that 87% of people give up on a goal they set after only one month. After only 8.4% of the year; almost nine out of ten people give up on their goals.

Perspective is powerful. Understand how much value each month brings to you and your business. Commit to your goals and be a part of the 13% that follows through on them!

Dr. Nathan UnruhDr. Nathan Unruh, CXO SIDECAR