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When is it time to forgive an employee and when is it time to move on?

At SIDECAR, we know that people decisions are the most important decisions we make. Your business runs on systems that are operated by qualified people. Without the proper people in place, your business will never be able to reach new levels of success. While people decisions are the most rewarding, they also present difficult obstacles and dilemmas that you must deal with. One specific area that I want to address today is the topic of giving employees second chances.

Second Chances

Some business philosophies state that an employee should never receive a second chance. The expectations are set and if they are not met than the employee should find a new place to work. Other philosophies stress leniency and forgiveness often quoting the well-known statistics that show the high cost of employee turnover.

At SIDECAR, our philosophy lies somewhere in the middle of this spectrum. Expectations do need to be established, transparent, and followed closely in order for your business systems to run efficiently. However, understanding that no one is perfect, including you, and that mistakes can and will happen also plays a role in making these crucial employment decisions.

Look in the mirror!

In the past when I’ve experienced issues with employees and had to make decisions I stop and ask myself what my role was in the employee’s mishap. Instead of focusing on what the employee did or didn’t do; I turn the light on myself and examine what I did or didn’t do. Second chances aren’t just a grace gifted from employer to employee. If you as the employer give an employee a second chance, you are also granting yourself as the leader of your business a second chance.

An employee may not deserve a second chance if you:

  • Did everything you could from a leadership standpoint.
  • Followed every guideline you could find to handle the situation.
  • Led to the absolute best of your abilities.

However, if at any point during your introspection do you discover an area where you failed the employee as a leader; then, I recommend you take a long, hard look in the mirror before making any decisions on that employee’s future.

If you’re following the recommended SIDECAR Hiring System you understand how tedious the interview process is and should be confident in the quality of employee that comes out of that process and joins your team. Recognize when errors are made by good employees and understand the consequences of every personnel decision you make.

EVERYTHING in a business rises and falls on leadership.

Let’s Ride,

Dr. Nathan UnruhDr. Nathan Unruh, CXO SIDECAR

How do you focus on communicating well while running your business?

As business owners, we tend to live our days based on the steady flow of emails into our inbox. Email is a wonderful form of communication and it makes our lives a lot easier. When we use email, are we communicating well? Most of the time, the answer is probably not. 

Email is simply one of many methods we can use to communicate with our associates and patients. In a world that is bombarded with emails daily, picking up the phone or talking in person can make all the difference.

When coordinating with a new vendor or patient, make sure you or your staff always reach out via phone or in-person when possible. This provides the personal touch and clear communication that will catapult your business into success. Emails can be used to outline the conversation and clarify any outstanding details. 

Sometimes sending an email is the only form of communication available to you. When this is the case, there are a few best practices to follow.

Best Practices When Sending E-mails

As with all written messages, be careful not to use that language that may be taken as potentially offensive. Research has proven that a substantial percentage of human communication is delivered through body language and tone-of-voice. Make sure that the email you are sending is communicated clearly and concisely explaining the subject matter.

A great rule of thumb is to read your message aloud before you hit send. Check your punctuation, spelling, and that the person or persons you are sending the email to are correct.

Never assume that someone has read your email, simply because you sent it. Remember, your associates and patients are busy too. A followup email or call as a gentle reminder can be helpful in getting the response you hope for.

Don’t Forget to Follow Up

Just because you send an email into cyberspace doesn’t mean it’s off your radar to follow up. Be sure to have a reminder for yourself in place, in the event you don’t hear back from your contact.

Finally, remember that if what you are communicating is truly important and requires immediate action on behalf of another person, sending an email is not your best bet. Reach out to have a conversation face-to-face or pick up the phone and give the person a ring. 

Communicating well in a busy world is one of the most important and undervalued parts of running a business. How will you choose to communicate today?

 

Dr. Nathan UnruhDr. Nathan Unruh, CXO SIDECAR

Ducks

What can ducks teach you about your business? 

Ducks on a Pond

Have you ever watched a duck gliding over the surface of a pond? On top of the water, the appearance is natural, smooth, and effortless. Underneath the surface, that duck is paddling like hell!

I’m sure you’ve heard a cliche or phrase like this example alluding to the point that certain people seem to have a natural talent or appear to make difficult tasks look easy. That’s not the point I want to make with this post. Let’s take this duck example and flip it on its head, literally!

“Working Harder”

Imagine two ducks swimming in a pond. One of them is operating just like the example above – swimming along smoothly. The other is flipped completely upside down. The duck’s head is completely submerged with both legs flailing in the air.

Which duck is working harder? Which duck is accomplishing more?

In business, we strive to be like the first duck. Projecting a calm, confident, and smooth demeanor on the surface while working tirelessly on the back end. Sometimes, things get flipped upside down and we end up like the second duck. Now, we’re flailing our legs and working just as hard but getting nothing accomplished. Even worse, we’ve got our heads underwater and can’t see where we are going.

Where are you in your business right now?

Get Your Head Up!

The second duck’s problem isn’t related to the amount of work it’s doing. If you were observing these two ducks, you wouldn’t say that the first one is doing better than the second one because it’s working harder. The second duck is working just as hard as the first duck! The problem is that the duck’s head is stuck under the water and it can’t see where it’s going. It has no way of knowing if it’s making any progress. More importantly, if that duck doesn’t get its head above the water it will die. Eventually, if you and your business don’t make any progress it will die, too.

Being a chiropractic entrepreneur is hard, especially if you don’t know where you’re going. SIDECAR can help guide you and get your head above water. We’ll help you find your “why” and create a business run by systems to achieve your goals.

After all, we’re not just a bunch of quacks!

Dr. Nathan UnruhDr. Nathan Unruh, CXO SIDECAR

You  may be a zombie and not even know it. Find out the four keys to identify whether you’re living in the after-life. 

If you’ve observed the trends in the entertainment industry over the past few years you have probably noticed an increased popularity with zombies and zombie culture. Personally, I am amazed at our current societal infatuation with Zombies. From TV shows to movies, video games to T-shirts it’s safe to say there is a healthy following of zombies in modern-day America.

In honor of the zombie trend, I thought it would be fitting to write a post giving some insight on how to tell if you are actually a real-life zombie. That’s right! The following keys will help you identify if you or someone you know is actually living the zombie lifestyle. Here it goes!

1. The day of the week determines your attitude.

If waking up on Monday elicits a different emotional response from you than waking up on a Friday; you’re a zombie. By allowing something as passive as the name given to a day of the week to dictate your mood, you give up your ability to act with intention and begin a zombie-like trend for the rest of your day.

2. You find yourself fitting in with those around you instead of standing out.

Zombies tend to congregate in packs. Mindlessly wandering around looking to devour human flesh. Unless you are operating at the top levels of a Fortune 500 company, it’s probably not healthy for you to fit in with those around you. It’s easier to mindlessly plow through life with like-minded, evenly-matched people around you than it is to stand out and forge your own way.

3. Your thoughts are consistently centered on others.

Now, this point doesn’t mean to only think about yourself and never about others. The point here is that if you are spending your time constantly thinking and chasing others without focusing on yourself, your life, and your own personal achievement, then you are a zombie!

4. You’ve given up hope.

Zombies are the most hopeless form of life (or after-life?). They have no emotion other than constant despair and spend all their time moping. There is no motivation, no desire, no positive attitude on display and absolutely no chance of ever improving their current lifestyle. Instead of attempting to improve their situation they have found it easier to completely give up and live passively.

What now?

If any of the keys match your current living situation consider yourself a zombie. Now, just because you may self-identify with numbers 1, 2, or 3 doesn’t mean you need to embrace number 4. Unlike zombies, we as humans hold the precious ability to self-regulate, self-motivate, and actively pursue a better lifestyle.

The first step to solving a problem is admitting you have one. Well, my zombie friend, if you’ve recognized your current situation and embraced it as reality then it’s time to start making changes. At SIDECAR we’ve got the resources necessary to help you turn around your current life and get you on track to the life you’ve always dreamed of.

Don’t spend today being a zombie, take charge of your life.

Dr. Nathan UnruhDr. Nathan Unruh, CXO SIDECAR

Does your office have it’s share of good patients and bad patients?

At SIDECAR one of the things you will routinely hear is we believe that the words we choose to use are powerful. We believe that the words we use have a creative nature in them. If I say something’s ugly, it turns ugly.

The Iconic Moment

I was giving a talk at a seminar a while back to a group of doctors and their staff. I asked the audience to define to me what constitutes a “good” patient. Many of the responses that were given included: good patients keep their schedule, they pay their bill, they get better, they follow through with care… there was a long list!

I followed that question up by then asking the audience to define a bad patient. This time the answers included: they whine a lot, they are never on time, they are always complaining, they don’t pay their bill, they never refer, they don’t get better… and so on.

Then something truly iconic happened. A staff member in attendance sheepishly raised her hand. She said, “You know, the reality is that a bad patient really becomes a dead patient because after being labelled they can never come back in https://salud-hombres.com/.”

You could have heard a pin drop.

The Truth

Then everyone came to realize the truth – there is no such thing as a good patient or a bad patient. That’s the point of the message today, stop referring and regarding patients as being “good” or “bad”.

Patients are people, they are human beings. They are not perfect just like you and I are not perfect. As doctors, we don’t fully understand what every patient is going through and classifying a patient in terms of how we see them is truly an act of prejudice.

Monitor the gossip in your office that goes on between techs regarding patients. Watch the language used when talking about patients; you will be amazed at how many times you use the phrase “good” or “bad” patient. This terminology is embedded into our chiropractic lexicon.

Again, be careful on judging patients. Open your heart, meet them where they are, and be amazed at what transpires.

Dr. SeaDr. Douglas Sea

Dr Douglas Sea

Becoming a better leader isn’t an overnight process. Following the Hierarchy of Leadership has helped me to enhance my leadership capabilities.

Leadership is a hot topic in the world of entrepreneurship and personal development. Many people have the desire to become a better leader, but do not have a plan in place to turn their thoughts and dreams into reality.

The Hierarchy of Leadership can be utilized as a ladder to becoming a better overall leader. The hierarchy of leadership is as follows: lead yourself, lead your family, lead your team, and lead your community. This model is a progression, you will struggle to lead others if you first cannot lead yourself.

Lead Yourself

If you desire to improve yourself as a leader, first examine your ability to lead yourself. Can you walk the walk? Are you able to execute on your own personal desires? Do you find yourself making excuses and justifying them with your actions?

This is the foundation and most important component of leadership. Effective leaders are extremely self-disciplined, intentional with their actions, and self-aware of who they truly are.

If what you want to achieve requires getting out of bed at 5 AM; you have to get yourself out of bed at 5 AM.

Lead your Family

After you’ve harnessed the ability to lead yourself, focus on leading your family. Those that surround you day in and day out! Whether this be your spouse, children, or other loved ones – develop the ability to lead them.

Your family will expose more about you and your leadership abilities than any other demographic. Your ability to communicate properly, make tough decisions, and lead day-in and day-out will be manifested in a family setting.

Lead your Team

Your team is similar to your family; in fact, you probably spend more time with them than you do your true relatives! The people you interact with everyday when you step foot in the office comprises your team.

Leading your team requires developing and implementing a vision, mission, values, code of honor, and “We Believe” statements. Your ability to lead will be directly determined by your ability to get your team to buy-in and commit to honoring these values.

Your ability to lead your team will determine your capability to serve those around you.

Lead your Community

The last step in the Hierarchy of Leadership is the ability to lead your community. By the time you’ve reached this point you should be confident and comfortable with your ability to lead. Leading in your community is simply an opportunity to extend your leadership skills elsewhere and serve.

To an extent, if you’ve reached this level of leadership ability it is your duty to go out and lead the community you live in. Possessing this level of leadership is rare and doesn’t come by chance. Reaching out at this level will allow you to leave an impact greater than you may have imagined.

Final Thoughts

Leadership isn’t easy and it isn’t for everyone. If you truly desire to become a better leader, examine where your leadership ability falls along the Leadership Hierarchy model.

The best advice I can give? Start by learning to lead yourself.

Let’s Ride!

Dr. SeaDr. Douglas Sea, CTO SIDECAR

To learn more about Dr. Douglas Sea click here. 

Decision Making

A concept that has been preached to children since the beginning of time: decision making. You probably remember your parents teaching you the importance of making good decisions when you were young. When you became a teenager, you started to make your own decisions. Now, you’re all grown up. Do you still think about the decisions you make?

Over my years of studying human behavior, I’ve noticed that people mainly make decisions in one of two ways, either by intention or by default. Intentional decision makers devote time and effort into inspecting the choices and making the best decision based on the knowledge they have. Default decision makers simply base their decision on whatever is left for them to choose.

An intentional decision maker understands that every decision affects his/her quality of life. Every time a decision is made in favor of one thing, every other choice is intentionally declined. If you make the decision to live in one specific location, you are also deciding to NOT live in every other available place on Earth. Living with intention allows for better control of the life we choose to live. Become more intentional with every decision you are faced with. Don’t let others decide how you will chart the course of your life.

Be in charge of your own destiny. Intentionally align each decision you make with achieving higher goals.

One Word
HOW ONE WORD WILL CHANGE YOUR LIFE!

87% percent of people every year make new years resolutions. 50% will fail by the end of January.

In this short SIDECAR discussion Dr.Unruh talks about how you can avoid being apart of the 50% who fail. The discussion is based upon a book called “One Word that Will Change Your Life” by Dan Britton, Jimmy Page, and Jon Gordon.

The most important part of a life change is a change of heart. If we don’t have a change of heart, we just keep doing things the same way hoping for a different result: Insanity!

The one word process is rooted in surrender and simplicity! Not in our strength and resolve. Simplicity, when done right, will always bring impact, just as focused light creates a laser that can cut through steel.

The one word process is a powerful tool to kick off the new year!

Command

How many of you have felt like you had everything in place in one aspect or another in your life, but then all of a sudden something happened that you never expected? I think we have all felt this way at one time or another. This is the concept of being in command but still out of control. No matter how much planning we do, there are still those variables that we can’t account for. The take-away is that we need to continue to be strategic and plan, but keep in mind that at any given time you may need to adapt your plans. Adaptation and change are the real juice where possibilities take place.

Change

As leaders, we need to be innovators of change. Change equals improvement. Be willing to take a calculated risk in order to improve and change your business. Learn how to manage change instead of resisting change.

Eight ways to manage change:

  1. Establish a sense of urgency. Define the goal you’re working toward, and establish a timeline. “We want to meet this goal by this time.”
  2. Create a guiding coalition. Choose team members who have the ability to lead and inspire others to embrace change.
  3. Develop a vision and a strategy. Establish your why behind what you’re doing.
  4. Communicate the vision. Articulate and communicate to your team your why behind the what. Use stories to illustrate the reason behind your vision.
  5. Empower broad-based action. Get rid of obstacles and encourage risk-taking. Risk is necessary for success. Take action.
  6. Generate short-term wins. Make small wins tangible and visible so that you and your team can see the positive gains from change. When people taste success, they crave more. Visibly reward early achievers.
  7. Consolidate gains. Once you’ve accumulated small wins, harness that momentum and introduce more change.
  8. Anchor new approaches in the culture. Be in a constant state of innovation and creation. Invest in leadership succession.